Deleting your account

1. Open Kaution and sign in.
2. Go to Account from the menu.
3. Scroll to the bottom and tap Delete account.
4. Enter your password to confirm.

Your password is required because closing an account is not something anyone should be able to do with a borrowed phone.

If you cannot sign in, or you no longer have the app installed, write to support@kautionsafety.com from the email address on your account, and say that you want your account closed. If you write from a different address we will need to confirm who you are first, because we are not going to close somebody's account on an unverified request.

We will confirm once it is done, and we will respond within 30 days.

• Your account is deactivated and you are signed out on every device.
• You are removed from anything that would keep assigning you work.
• You can no longer sign in.

• Your sign-in credentials, so the account cannot be used again.
• Your own notifications.
• Your personal profile details at the company.

Some records are not ours to delete. Incident and injury records, training records, inspection records and signed sign-offs belong to your employer. Ontario health and safety law and WSIB obligations require an employer to keep them, and they are the evidence behind your employer's COR certification. Deleting them on request would destroy your employer's legal records, so we do not.

Where a record is kept, we remove the link to your account where we can, so the record survives without continuing to point at you.

Deleted information can also remain in encrypted backups for a period after deletion, until those backups age out.

If you are the sole administrator of a company that still has other active members, the app will not let you close your account yet. Somebody has to be able to manage the company and its people. Make another member an administrator first, then close your account. The app tells you this rather than simply failing.

Anything about deletion, or about what we hold, goes to support@kautionsafety.com. Our privacy page covers what is collected and where it is stored.